에델바이스 스위스 퀄리티 호텔

Best way to describe Hotel Edelweiss is inconsistent in every thing they do. It started when we checked in, we had bad jet lag and asked for some decaf coffee, the front desk clerk said absolutely. No one ever showed up that night or the next morning, so I called down to the front desk and politely asked for some decaf, the front desk clerk replied “Why, breakfast will be served at 7am”. I put on my shoes and rushed down to confront him, he rudely told me “I’m just the night guy, I don’t know where the coffee is.” I just walked away irritated. Later we went to one of their nicest restaurants and had the nicest, funniest and really good waiter but the food was really bad. Not worth the price, it was expensive even in Switzerland standards. Next day, we get out early to do some hiking, we return to the hotel and find a bunch of irritated aggressive people in the parking lot fighting over the maybe 10 spots clearly marked HOTEL EDELWEISS, once again I walk inside and explain the situation, the front desk clerk (different one) said “There are plenty of spots”, I replied show me. He rudely scoffs and walks outside, he clearly sees the hornets nest building in the parking lot and points to parking spots not labeled HOTEL Edelweiss, he again rudely says “those are our spots too” and walked away. The people in the lot look at us and say “Sure would be nice if they labeled those two to prevent this confusion” I 100% agree but they seem not to care. The good- If you stay more than 2 days you get free admission to the local gondolas. -The hotel is very nice, located right on a cute little stream. In my opinion this hotel did not meet my expectations, was overpriced for the value and therefore we’ll never be back to any Hotel Edelweiss. Do yourself a favor, look elsewhere before they ruin the vibe for you too. -

Switzerland provides the location but the people at this hotel provide the unique experience. Strong Leadership and great service are everywhere. I did NOT want to leave this time and will be back soon and for longer. Thank you to the Edelweiss people!!